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Housekeeping in America’s Largest Home®

Posted on 01/25/2018 by Jean Sexton Comments(4)

What happens in America’s Largest Home® after we un-deck our massive halls from the splendor of Christmas at Biltmore

Deep cleaning

Our housekeeping team “sweeps into action,” giving Biltmore House the kind of deep cleaning that can’t be accomplished during the busy holiday season.

“It’s my favorite time of year,” said Connie Dey, housekeeping supervisor. “We jump right into some of our biggest cleaning projects, from the Basement all the way to Fourth Floor.” 

Lights, dusters, action!

There are plenty of smaller jobs, too, and for these, Connie relies on her flashlight that busts dust in all its hiding places, a soft goat hair brush, and a Swiffer-style duster created in-house to meet Museum Services standards. Armed with these trusty tools, Connie and her team can carefully clean even the most delicate pieces in the collection. 

"It takes several weeks of special training to learn how to care for the objects in Biltmore House," Connie said, "and even then, it can be a little scary to start handling things on your own."

Books on shelves in Biltmore's LibraryHousekeeping by the numbers

According to Connie, it takes three members of her seven-person team approximately four days to clean the books and shelves in the Library. We did the math: it works out to be about 833 books—plus shelf space—per person, per day! 

“We’re used to working at a fast pace and not getting in the guests’ way during their visit,” said Connie, “but lots of people are fascinated by the process, and they want to watch us work.”

Safety first

While hard hats aren’t the most common sight in Biltmore House, some cleaning projects require extra safety precautions. To reach the Grand Staircase chandelier or the arched doorways of the Banquet Hall, Engineering Services puts industrial scaffolding in place to help Housekeeping reach new heights in cleaning.

“It’s a strange feeling to have that enormous chandelier move slightly as you vacuum the cups around the lights,” Connie said, “but we have work to do, so we keep going. I can only imagine how difficult some of these tasks must have been for past housekeepers, without today’s safety controls and technology to make it faster and easier.”

Part of our preservation story

Although Connie has been a member of Housekeeping for nine years, she says she never gets tired of the work. 

"My team takes great pride in cleaning Biltmore House," Connie explained. “We’re not only keeping it clean, but we’re also looking at things constantly to detect possible problems, and that makes us an important part of Biltmore’s preservation story.”

Plan your Biltmore getaway

Winter is a wonderful time to visit the estate, and you may catch Housekeeping "brushing up" on their deep cleaning projects!

Blog images
Featured image: Connie Dey uses a soft brush to dust an intricate clock in the Salon
First image: Connie cradles a lamp base close to her body
Second image: Freshly-dusted books and shelves in the Library
Third image: Mildred Florence of Housekeeping at work in the Banquet Hall
Fourth image: Connie checks to make sure no dust has settled on the linens in the Breakfast Room

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Posted on 11/30/2018 By Barb's S

It's is our favorite place to visit. I miss going their every year since we have moved to Montana. My son loved going there every year and going tours and walking the gardens.......... Love going there.

Posted on 09/20/2018 By Amy C

This is something I’d love to do. To be able to take care of and help preserve such an amazing place, would be an honor. I’m just not good with heights! This place hold a special spot in my heart and I always feel like I’m coming home when I enter the gates.

Posted on 03/12/2018 By Bonnie T

The first time I took my fiance to Biltmore he was absolutely amazed at how clean such a big house was! Not a spec of dust or dirt anywhere. Your team truly does an amazing job. I can't even keep my little house that clean!

Posted on 02/17/2018 By Deborah L

So pleased to see you are recognizing this fabulous department, wonderful ladies and men!