Village Hotel Frequently Asked Questions


Reservations

When I check for availability online, I get the message that nothing’s available. What can I do?

  • We may be sold out on one or more of the dates you’ve requested. Please change dates and try again.
  • The options you requested may include a room type or package that is not available. Please change your request and try again.
  • You may have too many people on your reservation request. There is a limit of four people per guest room or suite. At least one person on your reservation request must be an adult. For connecting or adjoining rooms, please contact our Reservations Department at 866-336-1245.  For bookings of six or more rooms please contact our Group Sales Department at 800-211-9805.
  • There may be stay requirements for specific dates. Please change the dates and try again.

Do the prices shown online include taxes?

No. The rate displayed is pre-tax unless otherwise noted. The final amount will be displayed before checkout and includes taxes.


To make my reservation online, you are asking for my email address. Is that required and what is your privacy policy?

If you wish to make a reservation online, you are required to provide us with a valid email address. Please read our privacy policy. If you prefer not to release your email address, you are welcome to call our reservation department toll-free at 866-336-1245 (Monday – Friday, 8:00 a.m. - 8:00 p.m. ET and Saturday and Sunday 9:00 a.m. - 5:00 p.m.) or submit an online request.


If I request a particular feature, am I guaranteed to receive it?

We will honor your request for special features to the best of our ability, but we cannot guarantee them.


When are check-in and check-out?

Check-in begins at 4 p.m. Check-out time is 11 a.m.



Rooms

Do you have smoking rooms or pet-friendly rooms?

Pets are not permitted at any of the lodging accommodations on the estate; however, ADA-regulated service animals are allowed. All guest rooms and internal public areas at our lodging facilities are non-smoking. There are exterior areas designated for smokers.



Dining and Shopping

Should I make dinner and afternoon tea reservations prior to my arrival?

Dining reservations are strongly encouraged and may be made in advance by calling 866-336-1245. Evening dining choices include The Dining Room or Library Lounge at Inn on Biltmore Estate, Village Social at Village Hotel on Biltmore Estate, Cedric’s Tavern in Antler Hill Village, and Bistro adjacent to our Winery. Advanced reservations for afternoon tea in the Library Lounge at Inn on Biltmore Estate are required.


Do your restaurants have a dress code?

For The Dining Room at Inn on Biltmore Estate, collared shirts and slacks are suggested for men; dresses, skirts, or dress pants and blouses are suggested for women. All other estate restaurants recommend resort casual apparel.


Will I be able to charge purchases to my room?

Purchases at any dining or retail location on the estate may be charged to your room, provided you have established credit upon check-in by presenting your valid, current credit card.



Estate Admission and Activities

I’ve already booked my room reservation, how do I book additional estate activities for my stay?

Please call a reservation representative toll-free at 866-336-1245. Booking dining reservations and additional estate activities prior to arrival offers better availability.


If I plan to pick up my admission tickets at check-in, how do I get onto the estate and to my hotel?

Please inform the security officer at the entrance gate that you are registered at Village Hotel. The officer will verify that you are on the arrival list for the day. Once on the estate, follow the signs to Village Hotel in Antler Hill Village. From the entrance gate, Village Hotel is approximately three and one quarter miles away.


 

Didn’t find the answer to your question?

Please call a reservation representative toll-free at 866-336-1245 (Monday – Friday, 8:00 a.m. - 8:00 p.m. ET and Saturday and Sunday 9:00 a.m. - 5:00 p.m.) or submit an online request.


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