Frequently Asked Questions about Tickets
What are your hours of operation?
Biltmore is open 365 days a year and our hours vary each season. Please see our hours page for a complete listing.
Will I need a car to get from the estate entrance to Biltmore House?
Yes. A car is required for travel between locations on the estate. We offer a shuttle from Biltmore House parking lots to the front door of the house. Shuttles from the house to the Conservatory are available April through December. Transportation is not provided between Biltmore House and Antler Hill Village & Winery.
See our Hours & Directions page for further information about estate transportation and parking.
I purchased a daytime admission ticket, but am not able to visit as planned. Can I cancel my purchase?
Biltmore admission tickets are non-refundable once purchased, however, we will honor the monetary value of your ticket for a future visit. When you are ready to visit in the future, please bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current daytime ticket. Please note, there may be a difference in price. If you would like, you can also give your admission ticket(s) to friends or family to enjoy!
I purchased a Candlelight Christmas Evenings ticket, but I am unable to visit on the date/time I selected. What should I do?
Candlelight Christmas Evenings tickets are non-refundable. However, if you need to change the date and/or time of your visit, you may do so by calling 800-411-3812. We will be happy to change this for you, based on our current availability. Since this is a special event, there will be a $20 (plus tax) change fee assessed for the order, and you will be responsible for paying the difference if the price has increased. If you are unable to attend a Candlelight Christmas Evening, your ticket will be valid for daytime admission through October 31, 2017.
I would love to visit Biltmore's Gardens and/or Winery, but I don't have time to enjoy all that a general admission ticket has to offer. Does Biltmore offer a partial ticket?
Biltmore does not have a partial ticket option. Biltmore general admission tickets provide guests access to a self-guided visit through Biltmore House, Gardens, Winery and Antler Hill Village. Guests generally allow 6-8 hours to enjoy the estate, and sometimes their visit continues into the following day. View visit tips.
How do I become a Biltmore Annual Passholder?
View our Biltmore Annual Pass page to learn about benefits and purchase a pass.
Does Biltmore offer a discount for AAA members?
Biltmore does not offer discounts to AAA members, however many AAA offices in the southeast region sell Biltmore tickets. Please contact your local AAA office to find out more.
Does Biltmore offer special discounts?
Biltmore has special offers and discounts, including for seniors and guests who have served or are serving in the military a discount on up to four daytime admission tickets. See our Special Offers page for the current discount pricing and details.
Is Biltmore accessible for guests with limited mobility?
The First and Second Floors have elevator service and are accessible by wheelchair. Due to the historic architecture, many floors have stairs and are not wheelchair accessible. Biltmore does offer discounts for guests that are not able to access other areas of Biltmore House. View our accessibility information.
Is Biltmore pet friendly?
Biltmore welcomes pets on the property. For the safety of pets and horses, pets are not allowed at Biltmore Equestrian Center or on horse trails. Per state law, pets may not enter fenced enclosures that protect farm animals. Waste disposal bags and trash receptacles are provided for your pet in select areas, please use them while on the property. Pets (except service dogs) are not allowed in any building. Learn more about bringing your pet to Biltmore.
Didn't find the answer to your question?
Please call a Biltmore representative toll-free at 800-411-3812 or submit an online request.