Wine Club Frequently Asked Questions


Shipping FAQs

Q: Does Vanderbilt Wine Club ship to my state?

A: Current interstate shipping laws prohibit us from shipping wine to certain states. We currently ship to all states except AK, AL, AR, DE, HI, KY, LA, MS, NJ, OK, RI, UT.
Learn more about current state-by-state shipping rules.

Q: When does my wine ship?

A: All Wine Clubs ship seasonally in March, June, September, and December. 

Q: How often will I receive shipments, and how many bottles of wine will I receive, per year?

A: You will receive three special vintages four times a year (12 bottles per year) from the Club category of your choice: Red, White, Mixed, or Sweet.

Q: Who can receive my Wine Club shipment?

A: Because state laws require an adult signature for delivery, we strongly recommend using a business address for your deliveries if you do not anticipate being present to receive them.

To avoid re-shipment charges, please inform Vanderbilt Wine Club via e-mail, phone at least seven days prior to shipment if you (or another adult) will be unavailable to receive your wine.

Q: What happens if my I miss my wine shipment, and it gets re-shipped?

A: We will reach out to you via e-mail and ask how you would like to proceed. You’re welcome to pick up your shipment at the estate, have us ship to a different address, or hold your shipment for a later date.

Q: How does direct shipping work?

A: If you choose to have your wine shipped directly to your door, you’ll enjoy free shipping on your first shipment, and $15 flat rate shipping on each subsequent shipment.

Wines begin shipping during the first week of the shipment month (March, June, September, December), and you’ll receive an e-mail notification when it is ready to ship.

Q: How does estate pickup work?

A: If you opt for estate pickup, shipping costs are eliminated entirely.

You may pick up your wine at the Winery during the second week of the shipment month (March, June, September, December). You will receive an e-mail notification with pickup details (location, dates, times) prior to each seasonal shipment.

If you do not pick up your wine within the specified time frame, we will ship it to you at our regular $15 flat rate.

Q: How do I change my shipping preference?

A: You may change your shipping preference (direct ship or estate pickup) at any time. Simply update your preference by using our online account management tool, e-mailing wineclub@biltmore.com, or calling 1-800-922-0091.


Billing FAQs

Q: How frequently will I be billed?

A: Each wine club consists of four seasonal shipments per year. Your credit card will be charged at the time of each shipment (four times a year) for the following:

  • Three bottles of wine, hand-selected by our winemakers from your Club category
  • Tax (where applicable)
  • Shipping ($0 for first shipment, $15 flat rate for each subsequent shipment).
Q: What can I expect to be charged per shipment?

Wine costs vary per Wine Club category; the ranges are as follows:


Membership / Personal Data FAQs

Q: Is there a membership fee associated with Vanderbilt Wine Club?

A: There is no fee for Vanderbilt Wine Club membership, which is for a minimum of two shipments.

Q: Is my Wine Club membership transferable?

A: Your Wine Club membership belongs to you exclusively and cannot be transferred to another party. You are welcome (and encouraged!) to share the benefits of membership with friends and family by bringing them as your guests for your complimentary wine tastings and tours as defined on our Overview / Benefits page.

Q: How do I change my Wine Club category?

A: You are welcome to change your preference at any time before your next shipment goes out. Please call us at 1-800-922-0091, or e-mail us at wineclub@biltmore.com.

Q: How do I gain access to Biltmore Winery?

A: Access to the Winery on Biltmore Estate is only available to guests who have purchased estate admission or a Biltmore Annual Pass, or who are enrolled in estate pickup. Please note that access to the estate is granted only during established pickup dates and times.

Q: How do I redeem my Complimentary Premium Wine Tasting (or Complimentary Glass of Wine) at the Winery?

A: Visit us in the exclusive Wine Club members-only area and share your membership status with staff. Your Complimentary Premium Wine Tastings benefit allows you and up to three guest (non-member) to each sample three different Biltmore wines. In lieu of the premium wine tasting, you also have the option to enjoy a Complimentary Glass of Wine for yourself and up to three guests (non-member). This benefit can be redeemed once per visit per group and can only be redeemed in the exclusive members-only area in the Winery.

Q: How do I redeem my Complimentary Behind-the-Scenes Winery Tour?

A: To secure reservations and complimentary tickets for yourself and up to three friends for your tour, please call 1-800-411-3812 and share your membership status with call staff.

Q: How do I cancel my membership?

A: By joining you commit to receiving a minimum of two wine club shipments. You may cancel your membership at any time after receiving these two shipments by calling 1-800-922-0091 or by sending an email to wineclub@biltmore.com.

Q: How does Vanderbilt Wine Club and Biltmore Estate share my personal information?

A: Vanderbilt Wine Club, Biltmore Winery, and Biltmore Estate value the relationship we have with you, and respect your concerns about privacy. To learn more, please review our Privacy Policy.


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